Reviews and inbox · 6 min read
How to reply to Google reviews (with templates)
What to say to five-star, mixed and one-star Google reviews, what never to write, and templates you can adapt so every reply sounds human and helpful.
Reviews and inbox guides
Practical, step-by-step advice you can use this week, from the team behind Wirk.
Reviews and inbox · 6 min read
WhatsApp Business for enquiries: the 24-hour rule explained
What WhatsApp's 24-hour customer service window means, when message templates are needed, and a simple workflow for answering enquiries on WhatsApp in time.